How do I pay you?
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Customers are required to make their payment when processing their order. Orders can be placed by visiting: Submit Order
We accept payments through Stripe and PayPal. Stripe allows you to use all major credit and debit cards for your convenience. Once your order is successfully processed, you will receive a confirmation email.
What forms of payment do you accept?
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We provide two secure payment options: Stripe and PayPal. If you select Stripe, you can conveniently process your payment using any valid credit or debit card. Alternatively, you may choose to complete the transaction using your PayPal balance.
Both Stripe and PayPal ensure swift and efficient payment processing, typically within seconds. Their user-friendly interfaces make it easy to complete transactions with just a few clicks.
Security is a top priority for both platforms. Stripe and PayPal are equipped with advanced security features, including encryption and robust fraud detection and prevention tools, ensuring that your transaction remains safe and secure.
If you experience any difficulties while processing your payment through Stripe or PayPal and would prefer to use a bank transfer, please reach out to us at enquiries@proofers.co.uk. We will provide you with our bank details to facilitate your payment.
How do I send you my file?
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Documents are uploaded as part of the ordering process. You can process your order here: Submit Order
What file formats can I send?
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Typically, our editors work with Microsoft Word, as it offers superior editing features, including the track changes functionality. Therefore, we encourage customers to submit documents in .DOC or .DOCX format. While we do accept other file types, such as PDFs, these will be converted to Word format before we begin the editing process. For any other file formats, please contact us to confirm whether we can accommodate your specific file type.
Do you accept essays from all subject types?
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Our proofreading and editing services cover all subject areas. Typically, we assign your document to an editor who specialises in your field or has a keen interest in the subject matter. This approach ensures that our editors grasp the context of your work, allowing them to make appropriate revisions to your document while preserving its intended meaning. Our primary focus is to check your English is grammatically correct rather than the subject matter. If there is any ambiguity, the editor will verify the facts or refer to online sources or ask the customer for clarification.
We specialise in academic articles such as dissertations, theses, essays, reports, coursework, research proposals, journal articles, personal statements, course books and all types of business documents. Nonetheless, we are open to reviewing any type of document that requires our services.
How long will it take to edit my document?
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We offer a variety of turnaround options ranging from 96 hours (4 days) to 48 hours (2 days). However, if you require your work to be returned sooner, please contact us at enquiries@proofers.co.uk with your exact requirements and we will make every effort to fast track your document.
Do you work on evenings and weekends?
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Yes, our editors work 7-days a week and throughout the year including the weekends. Our turnaround times are based on calendar days and not working days.
Is my information safe?
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We do not engage in selling, publishing, or disseminating any documents belonging to our customers, nor do we share our customers’ details with third parties. Prior to joining our team, our editors sign legal agreements ensuring confidentiality. Moreover, customer details are kept confidential and are never shared with our editors. We operate a secure site and guarantee the secure deletion of all received documents from our servers within 4 weeks.
Is proofreading and editing ok with my university?
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Universities allow and encourage students to have their work proofread. When you’ve been working on a piece of writing for a long time, it can be easy to miss mistakes or overlook inconsistencies because you’ve become too familiar with the content. A fresh pair of eyes can catch errors that you might have missed.
Why choose Proofers?
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After spending considerable time working on your document, you’re likely to be content that it expresses everything you intend. Nonetheless, grammar, punctuation, syntax, and spelling can significantly influence the clarity of your work, whether it’s a thesis, dissertation, essay, CV, or any other document that determines your future. Through our extensive range of proofreading and copy editing services, we can guarantee that your ideas are conveyed clearly and accurately. Submit your document to us, and we’ll return it to you in perfect condition.
Who uses your services?
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Our services are suitable for all, with a particular focus on assisting students and professionals. We aid students in reaching their maximum potential and enable professionals to actively engage with their clients and audiences. At Proofers, we are committed to providing excellent customer service. Our friendly and responsive customer support team is always available to answer any questions you may have and provide guidance on the best service for your needs.
What is your availability?
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Our editors work 7 days a week, 52 weeks a year, evenings and weekends included.
Do you offer a customer satisfaction guarantee?
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Certainly! Should you feel unsatisfied with our services, please reach out to us and share your concerns. Our first priority will be to address your comments and rectify the text to the best of our ability. In the event that you are still not satisfied with the revisions, we offer a full refund. Our goal is to ensure that you are completely satisfied with our editing.
How do you edit and improve my writing?
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Our editors:
- Delete and amend all grammatical, syntactical, punctuation and spelling errors.
- Ensure your writing is consistent.
- Recommend vocabulary changes to ensure your language fits with the style of the document (eg, academic, marketing etc).
- Improve presentation and format of the document.
- Evaluate your referencing.
- Provide you with valuable feedback on your writing skills and recommended improvements for your written English.
Details of all our services can be found here: proofers.co.uk/our-services
What qualifications do your editors have?
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All our editors hold a minimum of a Master’s degree from a reputable UK university and have extensive experience in academia and publishing. This ensures that they are fully and appropriately qualified to proofread and edit your documents. We are confident that our editors are among the best in the business.
Can I see the changes?
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Using Microsoft Office Word, all amendments to your document are clearly visible through the use of ‘Track Changes’ and margin comments, clearly indicating where, and for what reasons, changes have been made. The editor may use the margin comments to offer suggestions or questions if anything is unclear. A clean version of the document with correction markings and notes removed is also provided.
The three documents returned to you are:
- With Corrections – This is a version of your document showing ALL the changes identified and made by the editor.
- Clean – This is a clean copy of your document, with ALL the recommended changes implemented and any mark-ups or comments removed.
- Comments – This contains informative comments from the editor and notes on errors and corrections.
