Frequently Asked Questions

Answers to the most common questions.....

Q. Do you accept essays on all subject types?

Yes. We can and do proofread documents in all subject areas. In most cases, your document is assigned to an editor who specialises or has a specific interest in that field. This ensures the editor understands the context, allowing them to make the most appropriate amendments to your document. Bear in mind, though, we are here to check your English and not the subject matter. The last thing we want to do is change the meaning of any of the sentences.

Q. Do you work during evenings and weekends?

Yes, our editors work 7 days a week and throughout the year, including during weekends.

Q. Is my information safe?

We do not sell, publish or in any way disseminate any of our client’s documents. We do not pass our clients’ details on to third-parties. Before employment, our editors sign legal confidentiality agreements. Client details are never passed on to our editors. We have a secure site and guarantee that all received documents are securely deleted from our system after 4 weeks.

Q. What file formats can I send?

Microsoft Word ® provides the best features for editing and proofreading; therefore, we always recommend submission as Word .doc or .docx format where possible. We can accept other file types, but please contact us first for confirmation that we can work with your file format.

Q. How do I send you my file?

Go to the Submit Document page and upload your document.

Q. How do I pay you?

We accept payment via PayPal. This is the quickest and easiest way of making your payment. If you don’t have a PayPal account, you can make a payment using your credit/debit card via PayPal. If you prefer, we are happy to accept payment via BACS or direct bank transfer.

Q. What sort of documents do you accept?

We proofread documents in all subject areas. In most cases, your document is assigned to a proofreader/editor who has specialist knowledge in your area or a specific interest in your field. This ensures that editors understand the context of your work, enabling them to make the best possible amendments to your document without affecting the intended meaning. We are here to check your use of English, not your subject matter. If anything is unclear, the editor will always check the facts or reference online or with the client.

Q. Is this ok with my university?

Universities allow and encourage students to have their work proofread by a third party. Proofers provides proofreading page and copy editing services that fully comply with university regulations and take into account the institution’s style and referencing guides.

Q. How long will it take?

We offer a range of turnaround times from 96 hours (4 days) to 48 hours (2 days). However, if you need your work returned sooner, contact us at enquiries@proofers.co.uk with your exact requirements and we will endeavour to fast track your document.

Q. What qualifications do your editors have?

All our editors hold a minimum of a Master’s degree from a reputable UK university and have extensive experience in academia and publishing. This ensures that they are fully and appropriately qualified to proofread and edit your documents. We are confident that our editors are among the best in the business.

Q. What kind of documents do accept?

We specialise in academic articles such as dissertations, theses, essays, reports, coursework, research proposals, journal articles, personal statements, course books and all types of business documents. However, be it a letter or a short story, we are willing and able to accept any form of document in need of our services.

Q. Do you offer a guarantee?

If you are not satisfied with our services, we will address your comments and seek to appropriately rectify your text to the best of our ability. If you are still unhappy, we offer a full refund.

Q. Who can use Proofers?

Our services cater for everyone, but we are particularly suitable for students and professionals. We help students to achieve their full potential and professionals to fully engage with their clients and target audiences as well as offering recommendations on improving their written English.

Q. What is your availability?

Our editors work 7 days a week, 52 weeks a year, evenings and weekends included.

Q. What file formats do you accept?

Microsoft Word has the best features for editing and proofreading, so we always recommend Word .doc or .docx format where possible. However, other file types can be accepted; if you want to send another format please contact us first to make sure we can handle it.

Q. What forms of payment do you accept?

We accept payments via Paypal. PayPal is the quickest and easiest method of making your payment. If you don’t have a PayPal account, then don’t worry – you can still make a payment using your credit/debit card via PayPal. If you wish, then we are happy to accept your payment via BACS/direct bank transfer.

Q. Do you accept essays from all subject types?

Yes. We can and do proofread documents from all subject areas. In most cases, your document is assigned to a proofreader and editor who specialises or has a specific interest in that field. This way, the editor will understand the context, thus allowing them to make the best possible amendments to your document. Bear in mind we are here to check your english and not subject matter. The last thing we want to do is change the meaning of any of the sentences.

Q. Will this get me in trouble with my university?

Absolutely not. Universities allow, and many actively encourage, a third party to proofread a student’s document; at Proofers, we provide proofreading and editing services that comply with university regulations.

Q. Can I see the changes?

Using Microsoft Office Word, all amendments to your document are clearly visible through the use of ‘Track Changes’ and margin comments, clearly indicating where, and for what reasons, changes have been made. The editor may use the margin comments to offer suggestions or questions if anything is unclear. A clean version of the document with correction markings and notes removed is also provided.

The three documents returned to you are:

  • With Corrections – This is a version of your document showing ALL the changes identified and made by the editor.
  • Clean – This is a clean copy of your document, with ALL the recommended changes implemented and any mark-ups or comments removed.
  • Comments – This contains informative comments from the editor and notes on errors and corrections.

Q. How long will it take to edit my documents?

We offer a number of different turnaround times ranging from 96 hours (4 days) to 48 hours (2 days). If you need your document returned earlier, then please contact us on enquiries@proofers.co.uk. with your exact requirements – more often than not, we will be able to fast track your document.

Q. Why choose Proofers?

You spend a lot of time working on your document to get it to the point where you are finally satisfied that it says everything you intend. However, grammar, punctuation, syntax and spelling can have a big impact on the clarity of your work whether in a thesis, dissertation, essay, CV or any other document on which your future depends. We can ensure that your ideas are presented clearly and precisely through our wide variety of proofreading and copy editing services to suit all circumstances. Submit your document to us and we will return it to you free of errors.

Q. Do you work on evenings and weekends?

Yes, our editors work 7-days a week and throughout the year including the weekends.

Q. Is my information safe with you?

Client details are never passed on to our proofreaders. We do not sell, publish or in any way disseminate any of our client’s documents. We do not pass our clients’ details on to third-parties. Before employment, our proofreaders have to sign legal confidentiality documents. We have a secure site and guarantee that your information will not be distributed, shared or sold to any other party. All received documents are securely deleted from our systems after 4 weeks.

Q. Who uses your services?

Our services cater for everyone, specifically students and professionals. We help students achieve their full potential and professionals to fully engage with their clients and audiences. At the same time, we provide recommendations on improving your written English.

Q. Do you offer a customer satisfaction guarantee?

Certainly! If you are not satisfied with our services, contact us and in the first instance we will take your comments on board and attempt to rectify your text as best possible. If you are still unhappy after the revision(s), then we’ll fully refund you.

Q. How do you edit and improve my writing?

Our editors:

  • Delete and amend all grammatical, syntactical, punctuation and spelling errors.
  • Ensure your writing is consistent.
  • Recommend vocabulary changes to ensure your language fits with the style of the document (eg, academic, marketing etc).
  • Improve presentation and format of the document.
  • Evaluate your referencing.
  • Provide you with valuable feedback on your writing skills and recommended improvements for your written English.

Q. What kind of documents do you proofread and edit?

We specialise in academic articles such as dissertations, theses, essays, reports, coursework, research proposals, journal articles, personal statements, course books and all types of business documents.

Q. What experience and qualifications do your proofreaders have?

Proofers has a rigorous criterion, which must be passed by all its editors. All our editors hold at least a Master’s degree from a reputable UK university. This ensures that our editors are suitably qualified to proofread and edit your important and valuable document(s). We are confident that you will find our editors to be among the best in the industry.