Proofers FAQ

GENERAL QUESTION

• Is my document available for anyone else to use?
• How long do you keep my document?
• Who uses your services?
• I have a suggestion or question that is not answered in the FAQ. How do I get in contact with proofers?

BILLING QUESTIONS

• Do I have to pay before you return my document?
• I don't have a credit card; can I still use your services?
  
• Can I use my funding allowance provided by my university to purchase your services?
  
• How do I calculate the word count of my document? Do I count the references and bibliography?
  
• Why is my estimate different from the amount I was charged?
  

EDITING QUESTIONS

• Do you write assignments for students?
  
• Is your service cheating? Has anyone been in trouble for using your service?
  
• Will your editors have experience in the same field as the topic of my document. If not, can you still help me?
  
• Do you work on weekends?
  
• I didn't get my edited document back, what should I do?

 

GENERAL QUESTIONS

Is my document available for anyone else to use?

Only proofers’ editors have access to your document. Proofers guarantee the security of your document and payment and will destroy documents after 30 days to ensure your privacy and security.

How long do you keep my document?

All documents are deleted after 30 days.

Who uses your services?

We edit documents specifically for students. Proofers help students produce their best written work whilst teaching how to convey ideas clearly and concisely. Proofers' professional editors proofread dissertations, master's thesis, term papers, projects, reports and admissions essays.

I have a suggestion or question that is not answered in the FAQ. How do I get in contact with proofers?

Select the Contact Us button from the menu and complete the form. Alternatively end us an email on the following address: enquires@proofers.com.

BILLING QUESTIONS

Why is my estimate different from the amount I was charged? Do I have to pay before you return my document?

Yes, you are required to make a payment before we start work for you. If you a have tight assignment deadline, then we suggest that you make your payment via Paypal – enabling us to start editing immediately.

If you are a first-time user and you are worried about making a payment when you have tight deadlines, then please contact us a few days before you plan to send us your work. We can tell you how much your job will cost and you can make payment in advance to ensure that you don't miss your deadline.

I don't have a credit card; can I still use your services?

Yes, we also accept payment via cheque. For further information visit the payments page. If you are in a situation were don’t have a credit card OR a cheque book, then please contact us and we will try our best to sort out another payment method.

Can I use my funding allowance provided by my university to purchase your services?

Yes, many students are allocated a portion of their grant, scholarship or sponsorship funding for editing and proofreading and have used this to purchase our services.

How do I calculate the word count of my document? Do I count the references and bibliography?

We use the 'Word Count' function in Microsoft Word. To find the word function, go to the top menu and select Tools, then select Word Count. You will see all the statistics for that document including Word Count, Number of Pages, Number of Characters, and so on. The word count is taken from the document as you send it to us, not the word count after editing.

We count references and bibliography because these are also edited to make sure they are consistent with the rest of the document. If you would not like us to edit your bibliography then you must state so when submitting your document. This will ensure your document will be priced document.

Why is my estimate different from the amount I was charged?

You are charged by the number of words included in the document, when it was originally sent. It is possible that you may have accidentally over-counted or under-counted the words. If you feel that the final invoice is not correct then please don’t hesitate to contact us - either visit our 'Contact Us' page or alternatively write to us on enquiries@proofers.co.uk.

EDITING QUESTIONS

Do you write assignments for students?

No. We are not an assignment writing service and we do not do any research for you or provide you with new content. You must complete the research and write-up yourselves before sending it to us for editing.

If you allow someone else to write your assignment and submit it as your own work, you must be aware that you are committing an act of plagiarism. If you are an international student you also risk losing your visa.

Is your service cheating? Has anyone been in trouble for using your service?

No. We have never heard of any student getting into trouble with a lecturer, tutor or university for using our service. In actual fact, the person who marks your assignment will often be appreciative of proofreading and may even recommend you use our service.

You should be marked on your content, critical thinking and research abilities, and not hindered by your written English skills. Our service helps you to present your ideas clearly so that you can be graded for your understanding of the subject, not on your written English.

Will your editors have the experience in the same field as the topic of my document? If not, can you still help me?

Yes, we certainly can. Every one of our editors has excellent written English skills so as long as your document is written in English we can help. Our staff have years of experience writing, assessing and editing academic documents.

It is not our job to create new ideas for you, but to help you express your own ideas more clearly. Therefore, we do not need to have an in-depth knowledge of your subject matter. From your document we can quickly learn about your topic and identify mistakes in logic and errors in continuity between different parts of your work.

Do you work on weekends?

Yes, we are available 7 days a week, 24 hours a day. If you have a tight deadline please contact us in advance.

I didn't get my edited document back, what should I do?

The first thing you should do is make sure you do not have a SPAM email filter or similar blocking email sent from proofers. If you have second and third back-up email accounts please make sure we know about them so we can send your document to all your email accounts. Also make sure your email account is not set to filter attachments since we send your edited files as Microsoft Word attachments.